Frequently Asked Questions

Order and Payment

  • How do I know my order is confirmed?
    Once your payment is authorized and your order is completed, you will receive an email and SMS confirming the order placement. Within the email and SMS, you would be provided with the order number, details of the order, and the amount you have paid. For any concerns please contact us.
  • How to check current status of my order?
    ‘My Orders' page would provide you with complete information about your order including the order status, payment status, and tracking details.

Shipping Tracking and Delivery

  • How are the products delivered to me?
    Once the order is placed, we ship out the order through one of our various courier partners. All these partners are reputed logistic service provider. Once your order has been shipped you will get an email and SMS informing you the details of courier partner and AWB (Tracking number) number using which you can track your shipment. Furthermore, we would also share the estimate delivery dates via SMS and email.
  • How can I track my order?
    Once your order is placed, we assign your order to one of our courier partners. A SMS would be sent to your registered phone number with the details of the courier partner along with the AWB (Tracking id). You can also find the AWB in your order summary page in ‘My Orders’. You can track the order using the AWB on the respective courier partner’s website.

Refunds and Returns

  • What is 10 days no questions asked policy?
    We have a flexible 10 days no questions asked returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met:The product is unused, unwashed, and in original condition. You are welcome to try on a product but please take adequate measures to preserve its condition.The price tags, brand tags, shoe box, and all original packaging must be present.The product must be returned within 30 days.
  • How does the return process works?

    In case you wish to return the product, please follow these steps:

    • Go the ‘My Order’ and select the order from which you wish to return the items
    • Click ‘Return Product’ option
    • Please select the reason for return
    • Select where you want your refund back at
    • Select the address where you want the pickup to be done from
    • A return id will be generated against that product
    • A pickup agent will come and do the Quality Check on the product you are returning to ensure return conditions are met
    • Post the successful pickup, your refund will be initiated in the next 2-3 working days
    • Once the refund is initiated, the amount will be reflected in your statement within 5 working days
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