FAQs

While creating the return, you’ll get a choice of getting the refund back to the original source of payment. Once selected, we would not be able to reverse the refund to a different source.

In case you receive a product different than what you ordered, please create a return and share the return details along with the picture to your customer service mail id. We’ll ensure you do not face any issues while the quality check during the pickup of the product.

Your pickup would be canceled after 3 failed pickup attempts. We’ll drop you a call post that to confirm if you want to go ahead with pickup or to understand any other issues.

In the unlikely scenario you have not received your refund within 7 business days post the pickup of the product, please drop us a mail and we’ll be happy to assist you with regards to it.

In an unlikely scenario, if we are unable to pick up the product from your location, we’ll ask you to courier the product back to our warehouse. The details will be shared in such a scenario with you over the mail. We’ll refund you back the courier expenses you had to incur in the form

Usually, the products will be pickup up from your address within 2-3 days after the return request is raised. In case of any delays or issues, please drop us a mail and we’ll be happy to help.

No. You can not return the product to any offline stores. Please follow the steps mentioned in the FAQs to initiate the return from your online account and hand it over to the pickup agent assigned.

To maintain the hygiene standards of the products, we do not offer returns on masks and intimate products. However, if you’ve received a non-returnable product in a damaged/defective condition, please drop us a mail with pictures attached immediately to initiate a request for a refund.

Your refund is initiated within 2-3 business days after post successful pickup of your product. It would take 3-5 working days post initiation from our end for the refund to reflect in your bank account/credit card statement.

No. In case you wish to return the product, please create a return for the product and hand it over to the pickup agent assigned to pick up your product.