FAQs

We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn’t have been received by us yet. Please wait for 24 hours to check if the order has been confirmed or if the […]

In case there is a failure in payment, please retry after 5 minutes, after ensuring the correct banking credentials are used. If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can drop us an email.

There are no hidden charges. The prices shown against each product are the final price and you wouldn’t be asked to pay any more than that.

The payment options we support are: We process all online payments through gateways which provide secure, encrypted connections for all credit card, debit card and Net Banking transactions.

Once you have placed an order, the details of your order populates in your ‘My Account’. You can cancel the order or specific items within 1 hour from the time it was placed. Once the 1 hour has lapsed, and the cancel option is inactive, please drop a cancellation request on mail with order details

Unfortunately, once the order is placed, you won’t be able to add more items to it. You can place a new order for the items you missed out on adding.

The delivery in your pincode and estimated time of delivery can be checked on our order page by entering the pincode in the ‘Check estimated delivery’ section. We are continually expanding our capabilities to deliver across all the pin codes in the country.

No, to avoid any confusion in the order section and payment, we do not take orders on phone calls. In case you need any assistance in placing an order, please drop in a mail requesting a callback, and we’ll call you to assist you with any issues in placing the order.